Terms of Use

These Terms of Use (the "Agreement") govern the use of the website and Services (as defined herein) provided by William Paid LLC. By accessing our website and Services, you hereby accept and agree to be bound by this Agreement (as may be amended from time to time). If you do not agree and consent to this Agreement, please do not use or access our website or our Services. If you would like additional information about any of these policies, please see our website at www.williampaid.com or contact us by clicking here. Please read the entire Agreement.

References to "you" and "your" mean any person using our website or Services. Unless stated otherwise, "WilliamPaid", "WP", "we" and "our" refers to William Paid LLC and its affiliates. Capitalized terms not otherwise defined have the definitions set forth herein.

This Agreement (and any other agreement that you agree to in connection with your use of the Services) constitutes the entire contract between you and William Paid LLC and supersedes any oral or written representations that may be given at any time. You also agree to any other specific Terms of Use relating to use of any of our Services.

  1. Service Provider. WilliamPaid provides Services relevant to renters, roommates, landlords, property managers, group members and others, including, without limitation, providing credit reporting, credit-related products and services and rent payment services. We will do our best to provide straightforward Services with clear instructions for use.
  2. Your Privacy. Maintaining the confidentiality of our Users is a top priority for us. Our Privacy Policy discusses our responsibilities with respect to your Information. Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your Information. Click here for our privacy policy, which is incorporated herein.
  3. Modification of this Agreement. WilliamPaid may amend and/or revise this Agreement from time to time, in our sole discretion, by sending you written notice by electronic mail, by regular mail or by posting the updated terms on our website. Such modifications will become effective at the date or time provided in such notice but in no event earlier than twenty-four (24) hours following the earlier of receipt by you or the posting on our website at www.williampaid.com. If you find the Agreement unacceptable to you at any time, please discontinue your use of the Services. Your use of the Services after we have made such changes available will be considered your consent and agreement to the change. WilliamPaid may, from time to time, introduce new features to the Services or modify or delete existing features in our sole discretion. WilliamPaid shall notify you of any of these changes to features if we are legally bound to do so. By using any new or modified features when they become available, you agree to be bound by the rules concerning those features.
  4. Eligibility. To be eligible to use our Services, you must be an individual at least 18 years old that is able to form legally binding contracts under applicable law and a resident of the United States with a postal mailing address in the United States. All Users must be human (i.e., no machines, scripts or automated services may be used to access or use the Services).
  5. Identity Authentication. To help the government fight terrorism and money laundering activities, we obtain, verify and sometimes store personal information. You authorize WilliamPaid, directly and through third parties, to make any inquiries we consider necessary to verify your identity. This may include asking you for further information, requiring you to take steps to confirm ownership of your email address or financial account and verifying your information against third party databases or through other sources. If we cannot verify your information to the extent we deem necessary, we may not be able to allow you to use the Services.
  6. Restricted Activities. In connection with your use of our website and our Services, or in the course of your interactions with WilliamPaid or a third party through WilliamPaid, you agree that you will not:
    1. Activate multiple registrations without prior consent by WilliamPaid, whether such registration was completed fraudulently, falsely or unlawfully, or by legitimate and lawful means such as the use of alternate but valid names, different contact information, separate bank-account numbers and other pertinent data
    2. Undertake any fraud, intentional or negligent misrepresentation or any unlawful act relating to the use of WilliamPaid’s website or Services or otherwise
    3. Provide false, accurate or misleading information or otherwise participate in a fraudulent transaction, including, without limitation, providing payment source information that you have not been authorized to provide or use
    4. Fail to respond in a reasonable and timely fashion to communications from WilliamPaid
    5. amper, hack, modify or otherwise corrupt the security or functionality of our Services or website
    6. Breach this Agreement or any other agreement that you have entered into with WilliamPaid (including any policy to which you become subject)
    7. Violate any law, statute, ordinance or regulation in connection with your use of the Services or access of our website
    8. Infringe WilliamPaid’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights or rights of publicity or privacy
    9. Send or receive what we reasonably believe to be potentially fraudulent funds or engage in or use our Services in connection with potentially fraudulent transactions
    10. Refuse to cooperate in an investigation or provide confirmation of your identity or any Information you provide to us
    11. Attempt to double dip during the course of a dispute by receiving or attempting to receive funds from both WilliamPaid and the payee, bank, credit card company or any other party for the same transaction
    12. Use our Services in a manner that any of WilliamPaid, Visa, MasterCard, American Express, Discover or our Bank reasonably believes to be an abuse of the credit card system or a violation of credit card association or banking system rules
    13. Provide a cash advance from your credit card (or help others to do so) or otherwise circumvent or manipulate any rules of any credit card association or merchant processor to create cash from credit or gift cards or otherwise liquidate any credit or gift card amounts
    14. Access our Services from a country other than the United States or attempt to use our Services to send funds to a location outside of the United States
    15. Interfere with or damage our Services, including, without limitation, through the use of any viruses, Trojan horses, worms, cancel bots, harmful code, flood pings, denial of service attacks, packet or IP spoofing, forged routing or electronic mail address information or other computer programming routines, methods or technology that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information
    16. Use any robot, spider, other automatic device or manual process to monitor or copy our website without our prior written permission
    17. Use any device, software or routine to bypass our robot exclusion headers or interfere, or attempt to interfere, with our website or our Services
    18. Infringe the rights of any third party, including, without limitation, intellectual property, privacy, publicity and/or contractual rights
    19. Use the content and information available through our website and Services for any unauthorized purpose
    20. Use WilliamPaid to make, receive or facilitate payments relating to the sale or receipt of (a) sexually oriented or obscene materials or services, (b) narcotics, other controlled substances, steroids or prescription drugs, (c) wagers, gambling debts or gambling winnings, regardless of the location or type of gambling activity, (d) tobacco products or (e) tax and court-related payments
    21. Take any action that may cause us to lose any of the services from our Internet service providers, payment processors, bank or other vendors
    22. Spam unknown individuals by sending them unwanted emails to solicit their registration at www.williampaid.com
    23. Use our website and Services for any commercial purpose whatsoever, including, without limitation, to advertise, market, promote, sell or otherwise exploit any product or service
    24. Request that we verify any bill or payment that was not made as represented or is for fraudulent purposes
    25. Assist (or conspire with) any third party in doing any of the foregoing
    26. If we have reason to believe that you have engaged in any Restricted Activity, we may take various actions to protect WilliamPaid, a third party or you from reversals, chargebacks, claims, fees, fines, penalties and any other liability though you remain ultimately responsible for such amounts. Such actions may include, without limitation, failing to process a transaction, restricting access to our website or the Services, terminating your membership, mitigating a lawsuit and involving law enforcement officials. In any case in which WilliamPaid, in its sole discretion, determines that a criminal or civil violation of local, state or federal law has occurred, or may have occurred or is occurring, in addition to terminating access to the Services and our website, offending parties will be subject to damages and other penalties, including civil liability and criminal prosecution where available for any such conduct. WilliamPaid will contact appropriate administrative and law enforcement authorities in all such instances and shall cooperate fully with any investigation. You agree to indemnify and hold WilliamPaid and the Indemnified Parties harmless from your engagement or possible engagement in any Restricted Activity.
  7. Notices to You. You agree that WilliamPaid may provide notice to you by posting it on our website, emailing it to the email address listed in your account or mailing it to the street address listed in your account. Such notice shall be considered to be received by you within 24 hours of the time it is posted to our website or emailed to you unless we receive notice that the email was not delivered. If the notice is sent by mail, we will consider it to have been received by you three (3) Business Days after it is sent. You also consent to allow WilliamPaid to respond to any inquiries by e-mail regardless of the format of the original inquiry. You may request a paper copy of any legally required disclosures, and you may terminate your consent to receive required disclosures through electronic communications by contacting WilliamPaid as described in Section A8. WilliamPaid reserves the right to close your account if you withdraw your consent to receive electronic communications. You further agree to the Electronic Signature and Uniform Electronic Transactions Act Disclosure and Consent Agreement provided herein, which is incorporated herein.
  8. Notices to WilliamPaid. Except as otherwise expressly stated herein, notice to WilliamPaid must be sent by postal mail to: William Paid LLC, Attention: Legal Department, 1910 First St., Suite 2N, Highland Park, Illinois 60035.
  9. Termination by WilliamPaid We, in our sole discretion, reserve the right to terminate this Agreement, access to our website or access to the Services or cancel your usage for any reason and at any time upon notice to you. If we close your account, terminate your use of our Services or cancel your ability to access the Services for any reason, we will provide you with notice of our actions. If we limit access to your account, we will provide you with notice of our actions and the opportunity to request restoration of access, if appropriate. An individual whose account is terminated or Services cancelled may be denied further access to the secure portion of our website and future use and enjoyment of the Services. Users will remain liable for all outstanding obligations to WilliamPaid under this Agreement even after any such termination. WILLIAMPAID ASSUMES NO LIABILITY FOR ANY CLAIMS ASSERTED AGAINST OR BETWEEN ANY USER (OR FORMER USER) AND A THIRD PARTY, INCLUDING, WITHOUT LIMITATION, A LANDLORD, RESULTING FROM WILLIAMPAID’S TERMINATION OF ACCESS TO OUR WEBSITE AND/OR SERVICES.
  1. Agent of the Payee. Through WilliamPaid’s rent payment services, you may use a credit card, debit card, debit to your bank account, cash payment or any other method of payment accepted by WilliamPaid to make a rent payment to your landlord. You acknowledge and agree that, with respect to any payment transaction initiated through WilliamPaid, WilliamPaid is acting on behalf of the payee and not as your agent. Except as otherwise provided herein, you shall have no ability to cancel any initiated transaction, and, once you initiate payment, those funds will be handled at the direction of the payee (landlord).
  2. Payment Limitations. You may not initiate a transaction greater than $2,500 in a single transaction (or during a 24-hour period), nor multiple transactions greater than $5,000 in any single month, unless, in either case, WilliamPaid has granted approval in advance. Further, you may only have one pending transaction at any given time. WilliamPaid will act as a facilitator by having our bank, North Shore Community Bank, a Wintrust bank (including its successor or replacement, the “Bank”), receive the funds and direct your payment to your landlord (or at his direction). You agree that you will initiate payment only when you have sufficient funds or credit available to support the full and effective execution of the direct payment. Failure to do so may result in additional charges, which you hereby authorize. You shall not impersonate another person or use any names or accounts without authorization or undertake any other type of fraud in connection with your use of WilliamPaid. If you use EFT, you agree to provide WilliamPaid an authorization in such form as we request. The provision of EFT authorization, bank or checking account, credit card and debit card information may be used for future payment activities and charges applicable to your use of WilliamPaid. Except as expressly provided in this Agreement, you agree that all transactions are final and that you may not subsequently request a chargeback or otherwise cancel or reverse a payment transaction once we have acted upon your payment instructions. Nevertheless, in the event of a chargeback, cancelation or reversal, WilliamPaid is entitled to reimbursement from you and may charge you or any of your bank accounts, credit cards or debit cards with the amount of the transaction and any resulting fees or charges incurred or imposed by WilliamPaid as set forth in the then-current WilliamPaid fee schedule, and you hereby authorize such charge. You also agree that some credit card issuers may treat certain charges as cash advances pursuant to a credit card issuer’s terms of use. You agree that you will be responsible for any charges or fees resulting therefrom. You are responsible for assuring compliance with any agreements, terms or conditions applicable to your credit card, debit card or bank account as well as all costs associated therewith. Please note that, in addition to any limitations set forth herein, we reserve the right to establish additional daily limits and transaction limits.
  3. Payment Scheduling & Execution Payments initiated through www.williampaid.com may take several days to clear or be fully executed. For this reason, your credit card will be charged, your debit card will be debited or an EFT will be initiated as set forth on the payment confirmation page when you complete your payment information, which may be up to three (3) Business Days prior to the mailing date of your payment (or, in the event your payment is going to a Landlord that has elected direct deposit with WilliamPaid, prior to the deposit date) in order to ensure timely payment. The timing of the processing and mailing of the payment (or, in the case of payments to Landlords electing direct deposit, the deposit) will be set forth when you schedule a payment. YOU MUST HAVE FUNDS AVAILABLE (IN THE CASE OF EFT PAYMENTS) OR CREDIT AVAILABILITY (IN THE CASE OF CREDIT CARD PAYMENTS) ON THE DATE THAT THE PAYMENT WILL BE WITHDRAWN OR PROCESSED AS PROVIDED ON THE PAYMENT CONFIRMATION PAGE THAT YOU RECEIVE UPON SCHEDULING A PAYMENT. Due to regulatory and risk concerns, we reserve the right to refuse to pay any payee whom you may designate for a payment. We will attempt to notify you promptly if we decide to refuse to pay a payee you have designated. This notification is not required if you undertake any Restricted Activity. Payment changes or cancelations must be made prior to 12:00 p.m. EST on the day before a payment is to be charged to your credit or debit card or debited from your bank account.
  4. Ownership of Funds. Once your payment has been initiated and we have received the funds, these funds are held for the benefit of your designated payee (landlord), and you shall have no rights to such funds. To the extent not immediately disbursed, upon receipt of your funds, such funds are held on behalf of the designated payee in a concentrated account at the Bank (“Concentration Account”). The Bank and WilliamPaid shall be permitted to commingle such funds with those remitted by other WilliamPaid customers. WilliamPaid acknowledges and agrees that your designated payee has an undivided beneficial ownership interest in the funds maintained in the Concentration Account, which undivided beneficial ownership interest shall, on any date, be a percentage equal to (x) the amount of funds that have been deposited in the Concentration Account for such payee that have not been disbursed from the Concentration Account as of such date divided by (y) the aggregate of all funds in deposit in the Concentration Account on such date. WilliamPaid is not a bank, savings and loan or regulated financial institution. Neither you nor your payee will receive any interest on payment amounts for time that elapsed between the processing of your payment and the completion of the funding to the designated payee. Even though the funds may be held on behalf of your payee prior to distribution, you may not access such funds or cancel any transaction except as provided in these Terms of Use. WilliamPaid represents and warrants that it shall not use any rent payment funds in the Concentration Account to make any payment for its own account; provided, that it shall be entitled to any funds in that account that represent fees or other money due WilliamPaid.
  5. Service Guarantee; Payment Liability. If we discover a processing error for a transaction we initiated on your behalf using the express payment instructions you provided to us, we will rectify the error subject to the limitations of this Section B5. If the error resulted in our not processing a transaction on time (as provided in Section B3) or in the correct amount based upon your specific payment instructions (“Guaranteed Error”), we will be liable for your actual losses or damages directly caused by the Guaranteed Error and incurred by you upon our receipt of evidence of such losses, up to $50.00 (unless we are not responsible as provided herein). Note, that this guarantee relates to processing dates (i.e., dates that payments are initiated from your payment source, not delivery of rent funds to your landlord).

    We are not responsible for any failure to complete or delay in completing any payment due to any of the following:

    1. You did not have enough available funds (or credit availability) to complete the transaction or such transaction failed, was not authorized for any reason or was rejected or returned,
    2. Our system was not working properly and you knew about the breakdown when you executed the transaction or your system, equipment or communications link was not working properly,
    3. Circumstances beyond our control (such as fire or flood, emergency, loss of Internet connection or electricity, failure of a Third Party Service Provider or any other force majeure event) prevented or delayed the transaction,
    4. We followed the payment instructions as provided by you or you provided incorrect information about the payee,
    5. Payment was refused or returned by the payee,
    6. Payment was not made due to suspected fraud or our determination not to honor a payment authorization pursuant to these Terms of Use,
    7. Failure of communications, hardware, software or other systems of WilliamPaid,
    8. Error resulted from a problem or delay in the Automated Clearinghouse, EFT or other banking or money processing system or
    9. You engaged in any Restricted Activity.

    Provided none of the foregoing exceptions are applicable, if we cause an incorrect amount of funds to be removed from your account (or charged to your credit card), or if we cause funds from your initiated payment to be direct to a payee which does not comply with your payment instructions, we shall be responsible for returning or crediting the improperly transferred funds. THE FOREGOING SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU FOR ANY PAYMENT DELAYS OR FAILURES OF ANY KIND. IN ADDITION IF YOU DO NOT FOLLOW THESE RULES OR IF YOU DO NOT ALLOW US ENOUGH TIME TO COMPLETE A PAYMENT YOU ALONE ARE RESPONSIBLE FOR ANY AND ALL PENALTIES, LATE CHARGES OR OTHER EXPENSES RELATING TO THAT PAYMENT. WilliamPaid reserves the right to require third party verification of such damages (including an Affidavit by the intended payee) prior to payment hereunder. Notwithstanding the foregoing, WilliamPaid reserves the right to take remedial actions in its discretion including the delay, suspension or termination of a transaction in the event it believes it may be invalid or unauthorized use due to fraud, mistake, violation of these terms or any other reason, and WilliamPaid shall not be responsible for any resulting processing delay or failure due to such action. Further, WilliamPaid shall not be liable for any payment delay or failure to the extent that a User had knowledge of a processing error and could have mitigated any damages relating hereto.

    Please keep in mind that you will be primarily responsible for ensuring that proper payment is received by your payee in a timely manner.

  6. Payment Completion; No Reversals Completion of a payment is contingent on both the authorization of the payment by the applicable credit or debit card company or the paying bank and acceptance of the payment by the relevant payee and financial institution. In the event that a payment is unable to be processed, WilliamPaid will attempt to notify you at least once using the contact information in your account. In the event the applicable payee you are attempting to pay fails to accept payment, (i) your payment liability to such payee may remain outstanding and unpaid and may be subject to penalties, late fees and interest charges assessed by the relevant payee, all of which remain your responsibility and (ii) any payment we have processed that has not been accepted will be returned to you (except for any WilliamPaid Service fees, which we shall be entitled to retain). In all other cases, where the credit or debit card was accepted or the electronic payment authorized and the payment was accepted by the payee, you acknowledge and agree that no refunds, cancellations or chargebacks are permitted. You agree that you will not hold WilliamPaid liable for any damages resulting from the failure of an applicable credit or debit card company to authorize a transaction or a payee's decision not to accept a payment made through WilliamPaid. Any delay in or failure to complete a payment due to any failure of authorization or acceptance shall not be a Guaranteed Error.
  7. Recurring Payments. You may authorize WilliamPaid to initiate a given transaction on a regular basis. If so authorized, WilliamPaid will make these payments, subject to these Terms of Use, until you provide notice to cancel such recurring payments. You may cancel a recurring payment at any time prior to 12:00 p.m. EST on the day before a payment is to be charged to your credit or debit card or debited from your bank account. Such cancelation may be made by accessing your account at www.williampaid.com or by calling (877) 8-WILLIAM (877-894-5542). If you cancel a recurring payment by calling us, we may require that you follow up the call with a written request. If you cancel a recurring payment, you may still be liable to the payee for the payment and be required to pay the payee through alternative means.
  8. Insufficient Funds. If we attempt to execute your payment based upon your payment instructions and you do not have sufficient funds available for withdrawal for such payment, your payment will not be processed and you will be charged an NSF fee (as set forth on the then-current fee schedule).
  9. Taxes. It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. WilliamPaid is not responsible for determining whether taxes apply to your transaction or for collecting, reporting or remitting any taxes arising from any transaction.
  10. Extended Period Services and Free Services. Rent payment services may be Extended Period Services. Please see the Section F7 for information relating to Extended Period Services, including cancelation and renewal. In addition, please see Section F8 for information relating to free services.
  11. Identifying Errors and/or Unauthorized Transactions. You can inspect your transaction history at any time by logging in to your account on the WilliamPaid website. You agree that you will immediately notify WilliamPaid if you have reason to believe any of the following activities have occurred: (i) there has been an unauthorized transaction sent from your account; (ii) there has been an unauthorized access to your account; or (iii) your password has been compromised (“Improper Account Access”). To notify us if you believe there has been or will be an error or unauthorized transaction on your account, please immediately call WilliamPaid Customer Service at (877) 8-WILLIAM (877-894-5542) or contact us at www.williampaid.com. If you initially provide information to us via the telephone, we may require that you send your complaint or question in writing within ten (10) Business Days after the phone contact. Please complete the report form and submit it online or mail it to WilliamPaid LLC, Attn: Error Resolution Department, 1910 First St., Suite 2N, Highland Park, Illinois 60035.
  12. Review of Reports of Errors and/or Unauthorized Transactions. We will typically conclude an investigation within ten (10) Business Days after we receive your notice. If we have made an error, we will correct it promptly. If we need more time, however, we may take up to a total of forty-five (45) Business Days to investigate your complaint or question. If we decide that we need more time, we will provisionally re-credit your account for the amount you think is in error within ten (10) Business Days after we receive your notice, so that you will have use of the money during the time it takes us to complete our investigation. If you initially provided information to us via the telephone and we do not receive your complaint or question in writing within ten (10) Business Days after your oral notice, we are not required to provisionally re-credit your account. At the end of our investigation, we will advise you of the results. If we determine that there was no error, we will send you a written explanation, and we may debit any provisional credit that we previously credited to you in relation to the alleged error. You will remain responsible for such amounts if WilliamPaid is unable to debit your account, and you agree to pay us within three (3) Business Days of written request thereof. You may ask for copies of the documents that we used in our investigation.
  13. Liability of Unauthorized Transactions. If you report to WilliamPaid that there has been an Improper Account Access related to your account within three (3) days of the time that you knew or should have known about such Improper Account Access, and we verify such information, your maximum liability for unauthorized electronic funds transfer is $50.00. If you do not report the Improper Account Access to WilliamPaid within three (3) days of the time that you knew or should have known about it, and we can provide that we could have prevented someone else from using your account had you done so, your maximum liability for unauthorized electronic funds transfer is $500.00.

    If your bank account statement shows payments that you did not authorize, notify us IMMEDIATELY. If you do not notify us within ninety (90) days after the statement was mailed to you (or electronically available), you may not get back any of the unauthorized payments made after ninety (90) days if we can prove that we could have prevented the unauthorized payments if you told us in time.

    An unauthorized electronic fund transfer is an EFT conducted by a person who does not have actual, implied or apparent authority to use your account and which does not benefit you. If you give your login credentials to another person, all EFTs by that person are authorized unless and until you notify us that payments by the person are no longer authorized by you and you change your login credentials.

    Notwithstanding the foregoing, if we have provided you with notice of an account change that you did not authorize, we will not be liable for any unauthorized transactions following such notice to you.

  14. Risk of Loss. In the event of a system failure or interruption, your data may be lost or destroyed. Any transaction(s) that you initiated, were in the process of completing or completed shortly before a system failure or interruption should be verified by you through means other than online to ensure the accuracy and completeness of such transaction(s). You assume the risk of loss of your data during any system failure or interruption and the responsibility to verify the accuracy and completeness of any transaction(s) so affected.
  1. Credit Reporting. At your request, WilliamPaid will report payments made by you through our rent payment service to a credit reporting agency (a “CRA”), which in part is designed to assist parties in establishing a credit history and/or a credit score. Users of our rent payment services may elect to have their payments reported by selecting to participate in our "Credit Reporting Service." Currently eligible rent payments will be reported to Experian RentBureau. For more information on Experian RentBureau, please visit their website at www.experian.com/rentbureau. WilliamPaid may, from time to time, add additional CRAs at its discretion at which time, those firm’s terms and conditions may also apply. Subject to the Fair Credit Reporting Act and any other applicable federal or state laws, rules or regulations, the following restrictions apply to all Users who have their payments reported to a CRA:
    • Once payments have been reported by WilliamPaid to a CRA, the reporting of those payments cannot be modified, amended or canceled.
    • To be eligible for reporting to a CRA, WilliamPaid will need to verify the existence of a valid written lease, including verifying that the User is listed as a lessee. Additionally, WilliamPaid will need to verify certain lease details with the landlord, i.e. the lease payment amounts due and due dates. If WilliamPaid is unable to verify any and all necessary information for reporting, WilliamPaid may not necessarily contact the User and will not be able to report the User’s payments to any CRA, including Experian RentBureau.
    • Notwithstanding the above, any party may dispute any entry on a credit report provided by WilliamPaid to a CRA. See WilliamPaid’s Credit Reporting Dispute Resolution Policy, which is incorporated herein and made a part hereof.
    • WilliamPaid is not responsible for how any CRA may manage or use the information provided to them by WilliamPaid and you agree to hold WilliamPaid harmless against any such claims (all subject to the Credit Reporting Dispute Resolution Policy and the Fair Credit Reporting Act). See such CRA for the terms and conditions of how they collect, store, manage, use, modify, disseminate and distribute such information. Once the information is transmitted from WilliamPaid to the CRA, that CRA will obtain an ownership interest in that data.
  2. Not a Credit Repair Organization. WilliamPaid and its affiliates are not credit repair organizations and are not offering to sell, provide or perform any service to you for the express or implied purpose of either improving your credit record, credit history or credit rating or providing advice or assistance to you with regard to improving your credit record, credit history or credit rating, nor does WilliamPaid charge consumers a fee for advice on how to change, modify or improve their credit file or score. You acknowledge and agree that you are not seeking to purchase, use or access any of the Services in order to do so. Please note that accurate adverse information on your credit report cannot be changed.
  3. Potential Effect of Inconsistent or Termination of Credit Reporting. Once payment by a User for a particular bill or account has been reported to a CRA, the cessation of the reporting such bill or account (or the inconsistent reporting of such payments) to a CRA may negatively impact a User’s credit history, including the subsequent reporting of such bill or account following a period of no reporting on such bill or account, which may occur for a variety or reasons, including cessation of use of the WilliamPaid services. WilliamPaid shall not be liable for any claims, charges, demands, damages or adverse impacts on a User’s credit score or credit history if a User ceases using WilliamPaid’s rent payment services (or has inconsistent reporting).
  1. Landlord Agent. Landlords using our website and accepting payment through or from WilliamPaid agree to these Terms of Use (including the Electronic Funds Transfer Disclosure) to the extent applicable. For Landlords that do not receive direct deposit of rental funds, by depositing any check from WilliamPaid into a bank account, you agree to be subject to this Agreement. You hereby appoint WilliamPaid and its authorized agents and subagents (such agents and subagents, collectively with WilliamPaid, the “WP Agents") as your limited agents solely for the purpose of collecting payments made by tenants of Landlord on behalf of Landlord. Landlord acknowledges and agrees that a payment made by a tenant of Landlord to WilliamPaid/a WP Agent acting on behalf of Landlord shall be considered the same as a payment made directly to Landlord, and that such tenant's account balance will be credited for such payment amount effective as of the time of the tenant's payment to the WilliamPaid[/a WP Agent. Landlord agrees that it shall not participate in any of the Restricted Activities described in the General Terms.
  2. Payment Acceptance Terms. Landlord agrees to accept payment from WilliamPaid on behalf of its Users. Further, to the extent that Landlord has provided account instructions for receipt of funds from WilliamPaid and WilliamPaid attempts to render payment on behalf of its Users to such Landlord using such account instructions on a timely basis, the Landlord agrees that it shall not charge such Users any late fees or other charges if such payment instructions relating to payment to Landlord fail for any reason.
  3. Chargebacks. To the extent that a Landlord has received funds that WilliamPaid reasonably believes may have been fraudulently obtained, authorized or paid or that are the subject of a chargeback, refund or investigation of any claim, Landlord agrees that WilliamPaid may initiate a debit to such Landlord’s account in the amount of such potentially fraudulent payment or chargeback payment, thereby reversing the receipt of such amounts. To the extent that WilliamPaid is unable to remove such funds from Landlord’s bank account, Landlord agrees to pay WilliamPaid the amount of such funds in immediately available funds within three (3) Business Days of the receipt of written demand therefore.
  4. General. Dispute resolution for any WilliamPaid related matters shall be as set forth the General Terms. WilliamPaid reserves the right to refuse to initiate transactions to you from Users and may require electronic payment only. If WilliamPaid makes payment pursuant to the WilliamPaid Payment Guarantee in connection with a payment made to a landlord, WilliamPaid may require that any future payments to such landlord from any and all WilliamPaid Users be made electronically. Such funds shall remain held until final resolution of the matter.
  1. License Grant. WilliamPaid and its licensors grant you a limited, nonexclusive and revocable license to access and use WilliamPaid’s software in accordance with the documentation, including all updates, upgrades, new versions and replacement software, as described herein for your personal use only. You may not rent, lease or otherwise transfer your rights in the software to a third party. You agree not to use the Services for any other purpose, including commercial purposes, such as co-branding, framing, linking or reselling any portion of the Services without our prior written consent. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the software. You acknowledge that all rights, title and interest to WilliamPaid’s software and website are owned by WilliamPaid. You grant to WilliamPaid a limited, nonexclusive and revocable license to access and use any and all information and data that you enter into our system while using the Services. WilliamPaid will not use the information in a manner inconsistent with the provisions of this Agreement or our Privacy Policy.
  2. Trademark Notice. “Williampaid.com”, “WilliamPaid”, and all related logos, products and Services described in our website are either trademarks or registered trademarks of WilliamPaid or its licensors. You may not copy, imitate or use them without our prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of WilliamPaid. You may not copy, imitate or use them without our prior written consent. All right, title and interest in the WilliamPaid website and any content thereon is the exclusive property of WilliamPaid and its licensors.
  3. Third-Party Websites. Our website may contain links to other third party websites. WilliamPaid is not responsible for, nor do we control, the content, products, or services provided by linked sites. We do not endorse or guarantee the products, information or recommendations provided by linked sites and are not liable for any failure of products or services advertised on those sites. In addition, each third party site may provide less security than we do and have a privacy policy different from ours. Your access, use and reliance upon such content, products or services is at your own risk.
  4. Use of Third-Parties by WilliamPaid WilliamPaid reserves the right to use other companies to perform services for WilliamPaid (“Third Party Service Providers”), and Users acknowledge that Information may be shared with such Third Party Service Providers in connection with their provision of services. Users hereby agree to cooperate fully with WilliamPaid and any Third Party Service Providers to assure the accurate and timely provision of the Services.
  5. Unauthorized Access or Interception of Data. To prevent unauthorized access to your account and to prevent unauthorized use of the Service, you agree to protect and keep confidential your account number, PIN, User ID, Password, or other means of accessing your account(s) via the Service. The loss, theft or unauthorized use of your account number, PINs, User IDs and Passwords could cause you to lose some or all of the money in your accounts. It could also permit unauthorized persons to gain access to your sensitive personal and account information and to use that information for fraudulent purposes, including identity theft. If you disclose your account numbers, PINs, User IDs and/or Passwords to any person or entity, you assume all risks of losses associated with such disclosure. If you permit any other person or entity to use the Service or to access your accounts, you are responsible for any transactions and activities performed from your accounts and for any use of your personal and account information by such person or entity. If you believe someone may attempt to use or has used the Service without your permission, or that any unauthorized use or security breach has occurred, you agree to immediately notify us at (877) 8-WILLIAM (877-894-5542). WilliamPaid will have no liability in connection with any unauthorized interception, alteration or use of data relating to the Services, including, without limitation, e-mail correspondence, any inability to use or access the Services or the WilliamPaid website for any reason, any actions or transactions by an individual or party using User’s name and password without authorization, or any cause over which WilliamPaid does not have direct control, including problems attributable to computer hardware or software (including computer viruses), telephone or other communications, or the parties’ respective internet service providers.
  6. Account Information. In addition and notwithstanding anything in the Privacy Policy, you further agree that WilliamPaid may access and disclose Information about its accounts when WilliamPaid deems such action necessary or appropriate to comply with the law or legal processes, judicial or administrative, to protect WilliamPaid’s systems and other Users’ interests or to ensure the integrity and operation of WilliamPaid’s business and systems. Unless otherwise prohibited by law, such disclosure may include, without limitation, User profile information (e.g., name, e-mail address), transaction information, Internet Protocol (IP) address and traffic information and usage history.
  7. Extended Period Services. Certain Services (“Extended Period Services”) are purchased for specific and definite periods of time (e.g., one-month, three-month, six-month or twelve-month periods). Extended Period Services shall be provided for the period covered by the fee paid by such User as clearly set forth at the time of purchase or the period otherwise provided in connection with a free trial (each such applicable period, the “EPS Term”). Unless otherwise expressly set forth in writing at the time such Extended Period Services are first activated, upon expiration of the applicable EPS Term, such Extended Period Services shall automatically be renewed and repurchased for a period equal to the length of the original EPS Term, and renewal Service fees for such Extended Period Services will automatically be charged, at the then current, non-promotional rate for such EPS Term, to the credit card or debit card you have provided to us, on the first day of each successive EPS Term until such Extended Period Service is canceled. Should you choose to discontinue your use of any Extended Period Services for any reason before the expiration of the then-applicable EPS Term for which you have paid, you may cancel your Extended Period Services and terminate further billing by contacting us at www.williampaid.com/company/contact-us. If you choose to cancel your Extended Period Services, such Services and renewal billing will terminate at the end of the EPS Term through which your Extended Period Services have been paid, and you will NOT be entitled to receive a prorated refund of any portion of your Extended Period Services fee or any other amount regardless of when you cancel or terminate Extended Period Services. Because of the discounts provided in the Extended Period Services packages, all Extended Period Services are deemed earned by WilliamPaid upon the receipt of payment, and you will have access to the Extended Period Services for the length of the EPS Term regardless of when you provide any notice of cancelation. Notice of cancelation must be received by WilliamPaid at least 48 hours prior to the start of any renewal period in order for such renewal to be canceled. Notices received after this timeframe will be applied to the next relevant renewal period. Any payments you have scheduled to make that are scheduled subsequent to any termination will not be made, and you agree that WilliamPaid shall not be responsible therefore. WilliamPaid reserves the right to change the fees for any subsequent Service period. The Services included in any Extended Period Services are as set forth on the website at the time of purchase. You agree that the specifics of such Extended Period Services may change from time to time as special offers, products and services become available or are removed; provided, however, that if the Services provided are materially decreased, you may cancel your Extended Period Services and receive a pro rata refund of the cost of the Extended Period Services if you provide notice to us within thirty (30) days of notice of the change. In addition to Extended Period Services fees, an EPS Purchaser may incur additional fees in connection with use of the Services. The current fee schedule can be found at www.williampaid.com/pricing. All fees will be charged to the credit card we have on file for you, and you approve such charges. If any fees are not collected when due, your account may be suspended, in which case you may be denied access to your account and any scheduled payments may not be made. You agree that WilliamPaid shall not be held liable for any such denial or payment stop under any circumstances.
  8. Free Trial Periods/Services. In order to participate in any free trial offer or to receive any free services, you must register at www.williampaid.com. You will be asked for valid credit or debit card information when you sign up for a free trial of any Service. WilliamPaid will verify your credit or debit card information before processing your trial offer. If you do not cancel your free trial offer at least 48 hours prior to the end of your free trial period, the Services for which you received a free trial will continue and the related monthly, non-promotional Service fee will be billed to the credit card or debit card provided by you when you registered, on the first day of each successive month unless and until cancelled as provided herein unless the terms of the free trial promotion provide otherwise. If you use any of our Services for which additional fees are incurred during the free trial period or in connection with using free Services, such fees will be billed to your credit or debit card (or other funding source) provided to us during registration. Please note that, if you have ever received a free trial, we may refuse to give you another free trial, and, in such event, you agree that you will be charged and responsible for the related monthly, non-promotional Service fee for such Services otherwise subject to the free trial.
  9. No Refund for Services. All fees relating to our products and Services, including, without limitation, any subsequent automatic renewal fees and service fees relating to incomplete transactions, are non-refundable.
  10. Indemnification, Release, Limitation of Liability.
    1. Indemnification and ReleaseYou agree to indemnify and hold us and our subsidiaries, parents, affiliates, officers, directors, agents, employees, consultants, Third Party Service Providers, customers and suppliers (each, an “Indemnified Party” and, collectively, the “Indemnified Parties”) harmless from any claim or demand, including reasonable attorneys’ fees, made by any Indemnified Party or any third party due to or arising out of (i) your use of WilliamPaid’s Services and website, (ii) your breach of this Agreement (including, without limitation, engaging in any Restricted Activities) or any other agreement between you and us (including, without limitation, those relating to your purchase or use of other Services), and (iii) your violation of any law or right of any third party. If you have a dispute with a User, you release and hold the Indemnified Parties harmless from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.
    2. LIMITATIONS OF LIABILITY IN NO EVENT SHALL ANY INDEMNIFIED PARTY BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, DISCLOSURE OF INFORMATION OR LOSS OF PRIVACY), HOWEVER ARISING OUT OF OR IN CONNECTION WITH OUR WEBSITE, OUR SERVICES OR THESE TERMS OF USE INCLUDING NEGLIGENCE EVEN IF WILLIAMPAID HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. ANYTHING TO THE CONTRARY NOTWITHSTANDING, THE CUMULATIVE LIABILITY OF ANY INDEMNIFIED PARTY TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED IN TOTAL TO THE LESSER OF (A) THE AMOUNT OF FEES YOU PAID TO US IN THE SIX (6) MONTHS PRIOR TO THE ACTION GIVING RISE TO AN ALLEGED LIABILITY AND (B) ONE HUNDRED DOLLARS ($100.00) AS THE SOLE AND EXCLUSIVE REMEDY. NOTWITHSTANDING THE FOREGOING, THE LIABILITY OF ANY INDEMNIFIED PARTY FOR PAYMENT FAILURE OR DELAY SHALL BE AS SET FORTH IN B5.
    3. No Warranty. OUR SERVICES ARE PROVIDED AS IS AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WILLIAMPAID SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WilliamPaid does not guarantee continuous, uninterrupted, error-free or secure access to any part of our Services, and operation of our website may be interfered with by numerous factors outside of our control. WilliamPaid will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit and debit cards and check issuances are processed in a timely manner except as otherwise expressly set forth herein. WilliamPaid makes no representations or warranties regarding the amount of time needed to complete processing because our Services are dependent upon many factors outside of our control, such as delays in the banking system or the mail service. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This Section gives you specific legal rights, and you may also have other legal rights that vary from state to state.
  11. Dispute Resolution.
    1. How to Handle a Dispute. If a dispute arises between you and WilliamPaid, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction pursuant to the process set forth herein, to provide you with a neutral and cost effective means of resolving the dispute quickly. If there is a conflict between what one of our employees or agents says and the terms of this Agreement, the terms of this Agreement shall control. Disputes between you and WilliamPaid regarding our Services may be reported at any time through our website at www.williampaid.com/company/contact-us.
    2. Arbitration. For any claim where the total amount of the award sought is less than $10,000.00 (excluding claims for injunctive or other equitable relief and those relating transactions covered by Regulation E (12 CFR 205, et seq.)), the party requesting relief may elect to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Arbitration replaces the right to go to court, and you therefore agree to waive any right that you or we might otherwise have had to a jury trial or the opportunity to litigate sub-$10,000.00 claims in court before a judge or jury.
    3. Law and Forum for Disputes Except as otherwise agreed by the parties or as described above, you agree that any claim or dispute you may have against WilliamPaid must be resolved by a court located in Cook County, Illinois. You agree to submit to the personal jurisdiction of the courts located within Cook County, Illinois for the purpose of litigating all such claims or disputes. This Agreement and the relationship between any User and WilliamPaid shall be governed in all respects by the laws of the State of Illinois, without regard to conflict of law provisions.
    4. Improperly Filed Litigation. All claims you bring against WilliamPaid must be resolved in accordance with this Section F11. All claims filed or brought contrary to Section F11 shall be considered improperly filed and a breach of these Terms of Use. Should you file a claim contrary to this Section F11, WilliamPaid may recover attorneys’ fees and costs (including in-house attorneys and paralegals) up to $2,000.00, provided that WilliamPaid has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.
  12. Your Liability. You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by WilliamPaid or a third party caused by or arising out of your breach of these Terms of Use or any other agreement between you and us and/or your use of our Services. You agree to reimburse WilliamPaid or a third party for any and all such liability.
  13. Miscellaneous Provisions.
    1. Assignment; Severability. You may not transfer or assign any rights or obligations you have under this Agreement without WilliamPaid's prior written consent. WilliamPaid reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time. In the event any provision of this Agreement shall be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
    2. No Third-Party Beneficiaries. Unless otherwise expressly provided herein or by operation of law, no provisions of this Agreement are intended or shall be construed to confer upon or give to any person or entity other than you and WilliamPaid any rights, remedies or other benefits under or by reason of this Agreement.
    3. Waiver. Failure by any party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision. Any waiver, amendment or other modification of any provision of this Agreement will be effective only if in writing, whether on paper or via appropriate electronic means as provided for in this Agreement and as permitted under the E-Sign Act and other applicable laws. Where appropriate, such waiver, amendment or other modification shall evidence the mutual agreement of all relevant parties. A party’s waiver on one occasion shall not be construed as a bar or waiver of any rights or remedies for subsequent events.
    4. Statute of Limitations. Except as otherwise expressly provided herein, you agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our website or the Services or these Terms of Use must be filed within one (1) year after such claim or cause of action arose or be barred forever.
    5. Provision of Advice. WilliamPaid provides information on credit and related topics merely as an informational service to its Users and does not represent that such information will be accurate, complete and/or up-to-date. User represents that he will not rely on such advice in making any credit decisions or purchasing any product.
    6. Definitions. In these Terms of Use, the following words and terms shall have the following meanings:

      "Agreement" means these Terms of Use and all incorporated documents, including, without limitation, our Privacy Policy and other Terms of Use or agreements with respect to specific Services, which may change from time to time.

      "Business Days" means those days for which banks located in Chicago, Illinois are open for business.

      "Communications" means any notices, e-mails, letters or any electronic or written contact with a User regarding User’s account and/or his or her use of the Services or our website.

      "Information" means any confidential or personally identifiable information or other information related to an account or a User, including, without limitation, name, email address, street address(es), phone number and financial information.

      "Landlord" means an individual or entity receiving funds (or signing up to receive funds) from WilliamPaid.

      "Services" means our website and our products and services directed to renters, roommates, landlords, group members and others, including, without limitation, our rent management and administration services, rent payment services, credit reporting and credit-related products and services, affiliate marketing, User Agreements, bill verification, roommate tools, , advice or suggestions with respect to credit or other topics and any related products and services offered by WilliamPaid, whether or not they are specifically described in this Agreement.

      "User" means any person who uses our website or Services.

      "WilliamPaid" means William Paid LLC, an Illinois limited liability company having its principal offices at 1910 First St., Suite 2N, Highland Park, Illinois 60035, and any subsidiary or successor companies, affiliates, officers, employees, agents and any name under which William Paid LLC conducts business, including, without limitation, on its website accessible on the Internet at www.williampaid.com.

    7. Complete Agreement. These Terms of Use set forth the entire understanding between you and WilliamPaid with respect to the Services offered by WilliamPaid. Section A6, A9, B1, B4, B5, B6, B11, B13, B14, D3, E1, E3, F5, F6, F10 through and including F13, as well as any other terms that by their nature should survive, will survive the termination of this Agreement. If any provision herein is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

This disclosure is given in compliance with the Electronic Signatures in Global and National Commerce Act (“E-SIGN”) 15 USC §7001, et seq., and the Uniform Electronic Transactions Act, as adopted by the various States.

This disclosure relates to Services provided by WilliamPaid, including, without limitation, electronic fund transfers, the use of electronic signatures and the use and storage of “electronic records” as defined in the E-SIGN Act. This policy describes how WilliamPaid delivers communications to you electronically. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. If, however, the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting a notice of the change on our website.

Electronic delivery of communications
By accepting these Terms of Use, you agree and consent to receive electronically all communications, agreements, notices, documents and disclosure relating to your use of our Services or access to WilliamPaid (collectively, “Communications”). Communications include:

  • agreements and policies you agree to (e.g., Terms of Use for our Services and our Privacy Policy), including updates to these agreements or policies;
  • annual disclosures;
  • transaction receipts or confirmations;
  • account statements and history; and
  • any other transaction information or other information related to our Services.

We will provide these Communications to you by posting them on our website and/or by emailing them to you at the primary email address listed in your profile.

Hardware and software requirements
In order to access and retain electronic Communications, you will need the following computer hardware and software:

  • a computer with an Internet connection;
  • a current web browser that includes 128-bit encryption (e.g. Internet Explorer version 6.0 and above, Firefox version 2.0 and above, Chrome version 3.0 and above, or Safari 3.0 and above) with cookies enabled;
  • Adobe Acrobat Reader version 8.0 and above to open documents in .pdf format;
  • a valid email address (your primary email address on file with WilliamPaid); and
  • sufficient storage space to save past Communications or an installed printer to print them.

We will notify you if there are any material changes to the hardware or software needed to receive electronic Communications from WilliamPaid. By giving your consent, you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online at a later date.

How to withdraw your consent
You have the right to withdraw your consent at any time. To withdraw consent, you may send a written request to WilliamPaid LLC, Attention: Legal Department, 1910 First St., Suite 2N, Highland Park, Illinois 60035 or through our website at www.williampaid.com/contactus. If consent is withdrawn, WilliamPaid reserves the right to discontinue your access to our Services, terminate your account or charge you additional fees for paper copies.

Requesting paper copies of electronic Communications
If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 180 days of the date we provided the Communication to you by contacting us as described above. We will send your paper copy to you by U.S. mail. In order for us to send you paper copies, you must have a current street address on file as your “Home” address in your profile. If you request paper copies, you understand and agree that WilliamPaid may charge you a Paper Communications Fee for each Communication at the current rate.

Updating your contact information
It is your responsibility to keep your primary email address up to date so that WilliamPaid can communicate with you electronically. You understand and agree that if WilliamPaid sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, WilliamPaid will be deemed to have provided the Communication to you. Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add WilliamPaid to your email address book so that you will be able to receive the Communications we send to you. You can update your primary email address or street address at any time by logging into the WilliamPaid website and updating your account information. If your email address becomes invalid such that electronic Communications sent to you by WilliamPaid are returned, WilliamPaid may deem your account to be inactive, and you will not be able to transact any activity until we receive a valid, working primary email address for you.

Electronic Fund Transfers. Upon selection and due written authorization by you, WilliamPaid will effect electronic fund transfers (EFTs) via the Automated Clearing House (ACH) system. Such transfers may include debits and credits, including recurrent and preauthorized periodic transactions, to a User’s bank accounts consistent with the Electronic Fund Transfer Act, 15 U.S.C. §1693 et seq. (EFTA), Regulation E, the Electronic Signatures in Global and National Commerce Act of 2000, 15. U.S.C. §7001 et seq. (E-Sign) and the Terms of Use.

You acknowledge the following:

  1. We will disclose information to third parties about your account or the transfers you make: (a) as necessary to complete transfers; (b) to verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau; (c) to comply with government agency or court orders; or (d) if you give us your written permission.
  2. Scheduled EFTs are limited to no more than two per month, absent extenuating circumstances or WilliamPaid’s consent.
  3. There is a three (3) Business Day clearing period for all EFTs.
  4. The dollar amount of individual EFTs is limited to no more than $2,500 (unless otherwise agreed in writing by WilliamPaid).
  5. There is the possibility of liability to you for any unauthorized EFT. Consumers initiating unauthorized EFTs may be held liability pursuant to Section 205.6 of Reg E. and other state or local laws. A summary of such liability is set forth below.
  6. There is a duty on you to promptly report unauthorized transfers to WilliamPaid and, where applicable, to the payee’s financial institution.
  7. Your right to stop payment or disbursement of a preauthorized EFT by notifying WilliamPaid orally or in writing at least three business days before a payment is to be charged to your credit or debit card or debited from your bank account and WilliamPaid’s established procedures to initiate such stoppages. To stop a payment, contact WilliamPaid at (877) 894-5542. WilliamPaid may require a written confirmation.
  8. The right to receive documentation of EFTs electronically, or in paper format when you explicitly request.
  9. WilliamPaid shall not be responsible for late or missed payments, payments made to unintended recipients due to the provision of incorrect information by you or for payments made in incorrect amounts owing to error or omission by you.
  10. You shall immediately notify WilliamPaid of any changes to your bank account information. WilliamPaid shall make commercially reasonable efforts to ensure payments are made accurately, but WilliamPaid will not be responsible for any costs or liabilities incurred by you resulting from inaccurate or outdated bank account information.
  11. The necessity of occasional adjustment entries in your account, including a reversal of a debit or credit, as a result of inaccurate or mistaken transfer.
  12. WilliamPaid’s potential liability pursuant to the EFTA and other applicable laws and regulations.

From time to time, it may be necessary for WilliamPaid to verify your bank account information. You grant WilliamPaid the right to validate the authenticity of your respective bank accounts and shall provide written authorization on behalf of WilliamPaid, if required by your respective financial institution. You will not request that WilliamPaid affect fund transfers exceeding your transfer limitations or the available balance of the nominated bank account (including any overdraft allowances by your bank). If there are insufficient funds in your bank account to cover a requested transaction, or if your bank rejects a payment for any other reason, WilliamPaid may charge you an Non-sufficient Funds Fee (“NSF fee”) according to its then current fee schedule. In case of insufficient funds, you will receive prompt notification. You acknowledge that WilliamPaid is not responsible for any problems or delays in the ACH, EFT or banking systems or for other problems or delays associated with such systems beyond its control. While WilliamPaid shall attempt to expedite EFT transactions on your behalf, WilliamPaid will not be responsible for any costs or liabilities incurred by you owing to delays beyond the time periods ordinarily required for funds clearance or to otherwise complete an ACH or EFT transaction. In the event WilliamPaid makes an EFT to one of your payees and is subsequently unable to collect those funds from you for any reason (including, without limitation, insufficient funds or fraud), the payment will be reversed and WilliamPaid will withdraw such funds from the recipient’s account. You expressly authorize such reversal consistent with the EFT and customary and prevailing ACH rules. WilliamPaid further reserves the right to use any and all other legal rights and remedies to recover amounts not collected via reversal of the payment as well as to recover other fees paid or losses incurred by WilliamPaid resulting from the reversed transaction.

Where applicable, relevant account information may be sent to a credit-reporting agency and/or a collection agency for further action. In addition, WilliamPaid will report instances of fraud, misrepresentation or other unlawful activity to appropriate administrative, judicial and law-enforcement agencies and shall cooperate fully with any investigation.

Consumer Liability for Unauthorized EFTs. A consumer may be held liable for unauthorized EFTs involving the consumer’s account pursuant to Section 205.6 of Reg E. Subject to any revisions to such act, if a consumer notifies the financial institution within two business days after learning of the loss or theft of an access device, the consumer’s liability shall not exceed the lesser of $50 or the amount of unauthorized transfers that occur before notice to the financial institution. If the consumer fails to notify the financial institution within two business days after learning f the loss or theft of access device, the consumer’s liability shall not exceed the lesser of $500 or the sum of (i) $50 or the amount of unauthorized transfers that occur within the two business days, whichever is less; and (ii) he amount of unauthorized transfers that occur after the close of two business days and before notice to the institution, provided the institution establishes that these transfers would not have occurred had the consumer notified the institution within that two-day period.

A consumer must report an unauthorized electronic fund transfer that appears on a periodic statement within 60 days of the financial institution's transmittal of the statement to avoid liability for subsequent transfers. If the consumer fails to do so, the consumer's liability shall not exceed the amount of the unauthorized transfers that occur after the close of the 60 days and before notice to the institution, and that the institution establishes would not have occurred had the consumer notified the institution within the 60-day period. When an access device is involved in the unauthorized transfer, the consumer may be liable for other amounts set forth in paragraphs (b)(1) or (b)(2) of this section, as applicable.

If the consumer's delay in notifying the financial institution was due to extenuating circumstances, the institution shall extend the times specified above to a reasonable period.

Notice to a financial institution is given when a consumer takes steps reasonably necessary to provide the institution with the pertinent information, whether or not a particular employee or agent of the institution actually receives the information. The consumer may notify the institution in person, by telephone, or in writing. Written notice is considered given at the time the consumer mails the notice or delivers it for transmission to the institution by any other usual means. Notice may be considered constructively given when the institution becomes aware of circumstances leading to the reasonable belief that an unauthorized transfer to or from the consumer's account has been or may be made.

Notice to WilliamPaid shall be given by contacting WilliamPaid at (877) 894-5542. Our address is 1910 First St., Suite 2N, Highland Park, Illinois 60035.

If state law or an agreement between the consumer and the financial institution imposes less liability than is provided by this section, the consumer's liability shall not exceed the amount imposed under the state law or agreement.

WilliamPaid provides this error-resolution notice in compliance with the Federal Reserve's Regulation E, which governs electronic fund transfers (EFTs). You may recognize EFTs by other names, notably direct deposits and direct debits. If you have selected EFTs in conjunction with your payment transaction, the Federal Reserve requires that you be given initial and annual notices of your rights regarding error resolution procedures involving your account and any EFTs relating to it which you believe may have been made incorrectly or contain an error. Please bear in mind that customer service is a top priority for us. Timeframes noted below are therefore the maximum periods allowed. WilliamPaid’s objective remains to respond as promptly and accurately as possible to your inquiries.

Please retain this notice for your records and future reference. Further information regarding EFT error resolution is also available in the WilliamPaid Terms of Use, to which you have previously indicated your consent. To review, print or electronically save the Terms of Use, visit www.williampaid.com/company/terms.

You may contact us through our website at www.williampaid.com/company/contact-us. You can also write to us at WilliamPaid LLC Attn: Electronic Transfers Department at 1910 First St., Suite 2N, Highland Park, Illinois 60035. You should contact WilliamPaid as soon as you can if you think there is a problem with your account, that your confirmatory e-mail or statement is wrong, that an EFT was made incorrectly or in error, or if you simply need more information about an EFT or other transfer noted on a confirmatory e-mail or statement. We must hear from you no later than sixty (60) days after we sent the FIRST confirmation in which the potential problem or error appeared.

If you contact us regarding an error, please be sure to do the following:

  1. Tell us your full name and WilliamPaid account number
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
  3. Tell us the exact dollar amount of the suspected error.

Please do NOT include sensitive information such as complete bank-account numbers if you wish to contact us via e-mail. WilliamPaid recommends confidential communications sent electronically instead be made by logging in to your account on our secure website. If you contact us orally, we may require that you also send WilliamPaid your complaint or question in writing (including via e-mail or on our secure website) within ten (10) Business Days. We will determine whether an error occurred within ten (10) Business Days after we receive contact from you, and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to pursue such an investigation, we may credit your account within ten (10) Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. Such credits will be discretionary and made in good faith, taking into account the rights, obligations and expectations of both you and your counterparty. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not credit your account. For errors involving new accounts, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) Business Days to credit your account for the amount you think is in error. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation (including via e-mail or as a message in your online account on our secure website). You may request copies or summations of documents and information used in our investigation. However, you are advised that given WilliamPaid’s largely automated business methods and processes, our investigation may be conducted primarily or entirely by electronic means. Consequently, documentation provided to you may be in similar format or replicated from WilliamPaid’s electronic investigation.

  1. Dispute of Credit Reporting Information by Client
    1. Notice of Dispute. A User may dispute an entry on their credit report derived from information provided by WilliamPaid to a CRA by notifying WilliamPaid either by mail or by other means available to the User. The User shall provide the following information as part of any dispute of information provided by WilliamPaid:
      1. Name of consumer
      2. Name of counterparty (i.e. Landlord)
      3. A brief description of the disputed information
      4. Address of User or other means for WilliamPaid to contact User with results of investigation
    2. Investigation of Disputed Information. Upon receipt of a notice of dispute from a User, WilliamPaid will, free of charge, conduct a reasonable investigation and make a determination of the status of the disputed information within three (3) Business Days of receipt of the notice of dispute from the User. The investigation shall include, but is not limited to, all relevant information provided by the User. The determination shall be one of the following three options:
      1. The dispute is frivolous or irrelevant and the information originally provided is accurate;
      2. The disputed information is inaccurate; or
      3. More information is necessary to make a final determination regarding the disputed information.
    3. Notification of Determination. Once a final determination has been made regarding the disputed information, WilliamPaid will notify the User for that purpose, by other means available to WilliamPaid within five (5) Business Days of the determination regarding the disputed information.

      If WilliamPaid determines that the dispute is frivolous or irrelevant, WilliamPaid shall notify the User by mail or, if authorized by the consumer for that purpose, by other means available to WilliamPaid. Said notice shall include:

      • The reasons for the determination; and
      • Identification of any information required to investigate the disputed information.

      If WilliamPaid determines that the disputed information is inaccurate, WilliamPaid shall notify the User by mail or, if authorized by the consumer for that purpose, by other means available to WilliamPaid within five (5) Business Days of the determination and will promptly notify all credit reporting agencies ("CRA") to which WilliamPaid provided said information and request that they delete or modify the information as appropriate.

      If WilliamPaid determines that more information is necessary to complete its investigation, WilliamPaid will notify the User, and the User's counterparty if necessary, and request additional information from them to help make a final determination as to the disputed information.

    4. Additional Information Request. Upon receipt of the additional information, WilliamPaid shall make a final determination on the disputed information, considering all information provided by all parties, within thirty (30) days of receipt of the notice of dispute by WilliamPaid under this section. Notice of said determination shall be forwarded to the User as described above.
  2. Dispute of Credit Reporting Information by Credit Reporting Agency
    1. Investigation of Disputed Information. Upon receipt of a notice of dispute from a CRA, WilliamPaid will, free of charge, conduct a reasonable investigation and make a determination of the status of the disputed information within three (3) Business Days of receipt of the notice of dispute from the CRA. Said investigation shall review all relevant information provided by the CRA, including information given to the CRA by the User. The determination shall be one of the following three options: (1) the dispute is frivolous or irrelevant and the information provided is accurate; (2) the disputed information is inaccurate; or (3) more information is necessary to make a final determination regarding the disputed information.
    2. Notice of Determination. Once a determination has been made regarding the disputed information, WilliamPaid will notify the CRA by mail or, if authorized by the CRA for that purpose, by other means available to WilliamPaid within five (5) Business Days of the determination regarding the disputed information.

      If WilliamPaid determines that the dispute is frivolous or irrelevant, WilliamPaid shall notify the CRA by mail or, if authorized by the CRA for that purpose, by other means available to WilliamPaid. Said notice shall include:

      • The reasons for the determination; and
      • Identification of any information required to investigate the disputed information.

      If WilliamPaid determines that the disputed information is inaccurate, WilliamPaid shall notify the CRA and the User by mail or, if authorized by the CRA or the User for that purpose, by other means available to WilliamPaid, within five (5) Business Days of the determination and will immediately request that CRA delete or modify the information as appropriate.

      If WilliamPaid determines that more information is necessary to complete its investigation, WilliamPaid will notify the CRA and the User, and the User’s counterparty, if necessary, and request additional information from them to help make a final determination as to the disputed information.

    3. Additional Information Request. Upon receipt of the additional information, WilliamPaid shall make a final determination on the disputed information, considering all information provided by all parties, within thirty (30) days of receipt of the notice of dispute from the CRA. Notice of said determination shall then be forwarded to the CRA as described above.

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