Privacy Policy

Effective Date: June 9, 2014

This privacy policy applies to owned and operated by William Paid LLC ("William Paid", "Us", "We", "Our"). This privacy policy describes how William Paid LLC collects and uses the personal information you provide on our web site: It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

William Paid LLC has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.The TRUSTe program covers only information that is collected through this Web site,

TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at If you are not satisfied with our response you can contact TRUSTe here.

Because we collect and share certain information about you in the course of providing you services, it is important that you understand how we protect and share your personal information. We call this our Privacy Policy. Please review this carefully and contact us if you have any questions. This describes the ways we collect, store, use and protect your personal information that we obtain through the website. You accept this policy by being a visitor to our website, and users who create accounts on the website accepted this policy when you signed up for our Service. We may amend this policy at any time by posting a prominent notice of a revised version of our privacy policy on our home page and website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial material change, we will provide you with 30 days' prior notice by posting prominent notice of the material change on the home page of our website.

When you visit the William Paid website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website. If you visit our website or open an account, we collect the following types of information from you:

  • Contact Information your name, address, phone, email, and other similar information.
  • Financial Information the bank account numbers and credit card numbers that you link to your William Paid account as well as information about your rent payment or other payments to be executed through
  • Contact Us if you email us through the "Contact Us" link on the website, we ask you for information such as your name and email address so we can respond to your questions and comments. You may choose to provide additional information as well.
  • Questionnaires and Surveys we occasionally may ask visitors to our website to complete online surveys and opinion polls about their activities, attitudes and interests.
  • Comments and notes that you post to the bulletin board and similar areas of our website.

Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, social security number or other information. We may also obtain information about you from third parties such as credit bureaus and identity verification services. When you are using our Service, we collect information about your account transactions, and we may collect information about your computer or other access device for fraud prevention purposes. Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

Like many companies, we use browser cookies on this website. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain web sites. We use browser cookies to tell us, for example, whether you've visited us before or if you’re a new visitor and identify site features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your profile while you are visiting a particular site. The "help" portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you have received a browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of the website's features and functionality.

We also use flash cookies on our website to enhance your online experience. Flash cookies are similar to browser cookies, except that the data is more complex than simple text. Flash cookies, by themselves, cannot do anything to or with the data on your computer. In addition, we cannot access or remember your email address or other personal information unless you provide the information on this site. We use flash cookies to provide you with a better user experience. You can manage and disable flash cookies by accessing your browser's security information settings. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs, please click here.

Certain pages on our site contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We use log files to store the data that is collected through web beacons. These files enable us to learn which advertisements bring users to our web site. The cookie on your Web browser was placed by us, or by another advertiser who works with us. With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

The use of cookies by our partners, affiliates, advertisers, service providers is covered by our privacy policy. We do not have access or control over these cookies.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers' or Users' personally identifiable information.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Occasionally we provide links on our website to other sites we think you will enjoy or find useful. These sites operate independently of William Paid and have established their own privacy and security policies. William Paid is not responsible for the content or policies of any such sites. We strongly encourage you to review these policies at any site you visit.

If you feel that the services of could be useful for a third party you know (e.g. your friends, family members, etc.), we hope you will use our referral service. If you choose to use our referral service to tell someone about our site, we will ask you for your friend's email address and first and last name. We will automatically send your friend a one-time email inviting him or her to visit the site. This will be the only use of your friend's information unless they opt-in to receiving additional communications from us. Your friend may contact us at to request that we remove this information from our database.

If you use a bulletin board, blog, group tool or chat room on this Web site, if available, you should be aware that any personal information you submit there may be read, collected or used by other users of these forums and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.  Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user. We store and process your personal information on our servers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. While we are confident that we take reasonable steps to protect your personal information, the Internet is an open system and therefore we cannot guarantee the security of your information.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience on the William Paid site. We may use your personal information to:

  • provide the services and customer support you request, as well as send you transaction-specific email correspondence;
  • process transactions and send notices to you and your payees about your transactions;
  • resolve disputes and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve our services and the content and layout of our website;
  • send you targeted marketing, service update notices, and promotional offers based on your communication preferences; and
  • compare information for accuracy and verify it with third parties.

In addition, we may append your information with additional information obtained from third parties.

If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at

To process your payments, we need to share some of your personal information with the person or company that you are paying. When you pay rent through, we may also provide the landlord with certain basic information to help complete your transaction. The landlord is not allowed to use this information for any other purpose unless you have agreed to it.

Some of our other features, such as the ability to consolidate payments from members of a group, mean that a "group administrator" will be able to see limited information about you to fulfill that administrative role. Similarly, if members of a group each are responsible for paying a portion of an obligation, each member will be able to see whether each other member has made their respective payment.

Regardless, we will not disclose your credit card number or bank account number to anyone you have paid through our website, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.

We may share your personal information with:

  • Service providers under contract who help with parts of our business operations (fraud prevention, compliance, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Third party financial institutions that we partner with to process EFT and card payments. These financial institutions may only use this information to process transactions on your behalf, unless you have given consent for other uses.
  • Credit bureaus to whom bill verifications and/or rent payments may be reported upon the purchase of such services.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we would require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties when
    • we are compelled to do so by a warrant, subpoena, court order or similar legal procedure
    • we need to do so to comply with law
    • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
  • Other third parties, including other members of the William Paid LLC corporate family, with your consent or direction to do so.

We offer you the option of not having your information shared with any third party for its own marketing purposes. Specifically, you may tell us not to share information about you with any third party for its own marketing purposes. Even if you do tell us not to share, we may do so as required or permitted by law. Also, if you have authorized us to share information in connection with a particular service, we will continue to share information about you in connection with that service, such as payment to a landlord or credit reporting.

You can also control how we use your contact information to market our services to you in the notifications preferences. You can also contact us at

You can review, delete and edit your personal information at any time by logging in to your account and clicking the settings link or by emailing our Customer Support or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Because William Paid is an online service directed towards individuals who have rental and other commitments, is directed toward a general audience and is not intended to be used by any children under the age of 13. We therefore do not knowingly collect personal information about anyone under the age of 13. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen, we will delete the information from our records.

If you have questions or concerns regarding this policy, you should contact us by clicking here or writing to us at William Paid LLC, Attn: Privacy Department, 1910 First Street, Suite 2N, Highland Park, Illinois 60035, (847) 510-6500.

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